We are extremely proud to announce that UniMed, our insurance partner who underwrites and manages our three Primary Care Plans and our Hospital Select Plan has been voted Best Health Insurance business in New Zealand 2020.

"For the best health insurance, the choice is clear: UniMed.

Excelling in every category, they take home Canstar’s award for Most Satisfied Customers | Health Insurance Providers".

When we made the tough decision in 2018 to stop being an insurer and looked for another insurer to transfer our insurance business to, it was very important to select an organisation that had similar values to those of HealthCarePlus, our Union owners and their members. That business was UniMed, so we are thrilled to see that decision vindicated by Canstar who is New Zealand's most reputable rating company for consumers and financial institutions. Here's their review reproduced in full:

Revealed NZ’s Best Health Insurer: UniMed

For the best health insurance, the choice is clear: UniMed, which has been awarded Canstar’s Most Satisfied Customers Award | Health Insurance.

The unfortunate thing about falling ill is that it can happen to any of us at any time, even people who treat their bodies as temples. And while Kiwis are fortunate to have access to public healthcare, there are situations when you may not have time on your side and need faster access to treatment. This is when health insurance can be extremely beneficial.

More than one million New Zealanders – approximately 1. 4 million according to the Health Funds Association of New Zealand – already have a health insurance policy. But it also means the majority of Kiwis are not covered by health insurance. If you’re looking for a policy for you or your family, Canstar is here to help.

As part of our mission to help consumers, Canstar Gold sought the opinions of New Zealanders who have health insurance and have made a claim within the past 12 months, to find out what makes a great insurance provider. We asked them to rank health insurance providers based on the following categories:

Overall Satisfaction
Claims Lodgement
Claims Outcome
Claims Process
Clarity of Policy
Communication
Quality of Service
Value for Money

Coming out on top is UniMed, taking home Canstar’s award for Most Satisfied Customers | Health Insurance Providers. Already one of NZ’s top four health insurers, UniMed thoroughly deserves this year’s award, thanks to its clean sweep of 5 Star ratings. Also scoring highly was Southern Cross Healthcare, earning 5 Stars for Claims Process, Claims Lodgement and Communication.

See Comparison Table: