Every month we ask a sample of our members about our service and how we can improve it and one of the most common issues that came up was our online claim form and how it was proving difficult to use.
At HealthCarePlus, we take our customer feedback very seriously and we recognised that the fillable PDF form we were using was challenging to use and old technology and we've been looking into alternatives.
So we are delighted to announce that we have developed a new online claim form. It is much easier to fill in your details, upload your receipts/invoices by scanning or taking a photo.
On average, our Members spend around 5 minutes to complete the form and submit it.
So, we would like to walk you through how to use our new online claim form and what you need to have ready before you start making a claim.
Things you need to prepare before making claims
To submit a successful claim and get reimbursed faster. You'll need the following:
- Have your Membership number to hand
- If you haven't provided UniMed with your bank account number or your bank account details have changed, you will need it to hand to update your details in the form before submitting it
- When Scanning or taking photos of your receipts please remember the upload limit is 20MB so a large number of photos will use that memory up quickly. So if you are uploading a large number of receipts, we recommend attaching them as pdfs.
- Name your documents in order of family members
To make online claim, please go to our website healthcareplus.org.nz and click 'Make a claim' button on the top right hand corner.
From there, you will be taking to a new window. All you need to do is click on the 'HealthCarePlus Online Claim form' button to open the Online Claim page.
Now you can fill in your details...
Upload your receipts/invoices...
And then before you submit claim form remember to check all the form details by using the "Print" button. You can also save a copy of your filled claim form for future reference.
Once submitted, you see the thank-you page before closing the window.
You will then receive a confirmation email shortly(see below). If you do not receive an email from HealthCarePlus within 15 mins, please check your "promotion mail", “junk mail” or other inboxes as your email filter/security setting might divert our email.
How to Save the form and continue later
If you would like to save your form and continue later, please use the "Save" button at the end of each form page.
You might see this popup, please choose "Skip Create an Account"...
Then you can enter your email address to get the saved link delivered to your inbox or click "Get sharable link".
You will then receive the remind email...
How to Save our claim form can be summed up on the video below:
If you have any questions about our new online claim form, please leave a comment below.