Aussie guide - when arrive

Trans Tasman Bubble Guide - What to do when you arrive in Australia

Apr 13, 2021 8:51:21 AM / by HealthCarePlus

Well of course the main thing is to have a great time whether that's meeting up with loved-ones; enjoying a culture fix with a city break, or hitting the beaches. 

But we are still living in 'covid-times' and this is a new bubble experience for all of us so we have created this guide from the information on the Unite against COVID-19 website.   It has all the key information you need to know to keep yourself, your whānau and the communities you’re visiting safe from COVID-19 whilst you're in Australia.    


1. Download:  COVID-19 Information sheet for travellers arriving in Green Zone from the Australian Government


2. Practise good hygiene

  • Wash your hands often with soap and water.
  • Cover your coughs and sneezes, throw used tissues away and then wash your hands.
  • Keep your distance from others.

If you feel unwell, stay in your accommodation and call a doctor for advice.

If you want to talk to someone about your symptoms, call the National coronavirus and COVID-19 vaccine helpline on 1800 020 080. Calls are free from Australia if you are using an Australian Sim card. You can call 24 hours a day, 7 days a week. 

Warning: If you use a New Zealand SIM card you’d have to dial the following: 001 (international dial-out code) + 61 (Australia’s country code) + 1800xxxxxx (toll-free number) but there is no guarantee, though, that an 1800 number can be reached.


3. Download the Contact tracing App for the state you're in

Most states and territories in Australia have their own contact tracing app. Download and use the app for wherever you are to keep yourself, your whānau and the communities you’re visiting safe.

You can download and use most of these apps with a New Zealand SIM card but you may need an Australian SIM card to use some of these apps.

We recommend you keep the apps on your phone for up to 1 month, in case you receive an alert after you've left the state. 

Download contact tracing apps:

4. Follow the guidance for the state you’re in

Each state or territory has its own rules, for example for gatherings, physical distancing, face coverings, testing and travel. Also If there is a change in Australia’s COVID-19 situation, for example cases in the community, check the COVID-19 website for the state or territory you’re in. They will tell you what you need to do.

Check the website of the state you’re in to find out what you need to do when you’re there:


5. Be prepared, and have a plan if your travel is disrupted

Community cases of COVID-19 in New Zealand or Australia could lead to the Government pausing any quarantine-free travel arrangements while it gathers information about the risk.

You are responsible for managing any disruption to your travel due to COVID-19.

Have a plan for what to do if your return to New Zealand is delayed. You may need to stay in Australia for longer than you planned, and you will need to meet any costs for this. Government assistance is unlikely to be available.

If the COVID-19 situation changes in Australia, you may need to enter managed isolation or self-isolation when you return to New Zealand. If this happens, you will need to pay for your stay there. Applications to waive payments will be considered on a case-by-case basis. If you need to travel to New Zealand urgently, you can apply for an emergency allocation.

Here is more information about managed isolation and quarantine

Support for New Zealanders with disrupted travel plans

Consular officials can give you local advice and support, with the aim of helping you to help yourself. Consular staff cannot pay your hotel, travel or other bills, or provide advice about flight bookings.

If you need consular assistance, contact the New Zealand High Commission or Consulate closest to you or email

For emergency consular assistance, call the consular emergency line on +64 99 20 20 20 if you’re overseas, or 0800 30 10 30 if you’re in New Zealand.


6. Make sure you have travel insurance

You should get travel insurance before you travel overseas. Read the travel insurance conditions and talk to your travel insurer if you are unsure about whether their policy covers COVID-19-related travel disruption.  As a HealthCarePlus member we have you covered and you can get 15% off the price through our member-only offer and it has some Covid-19 cover as well.  Click image below for more information or read our blog article on the Covid-19 benefits associated with our travel insurance policies

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But most of safe and enjoy yourself and remember we have you covered with our great "Member-Only" deal for Travel Insurance 

Tags: Travel