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Recently we announced Tower as our newest partner, and in doing so we introduced to our Members an innovative, award-winning general insurance provider with a special member discount on House and Contents Insurance.
Obviously here in the HealthCarePlus team we like to test out the offers and make sure they stand up to good value for our Members and we must admit we have been very happy with our Tower experiences even though we are only a few weeks into the Tower partnership.
Here is the second of our two stories from John Seed our Chief Executive that highlights both the financial benefit of the savings you can make as a HealthCarePlus Member but also a great experience when it really matters at claim time.
John's Story (John Seed, C.E. HealthCarePlus)
While we were negotiating the new Tower insurance partnership, my house insurance came up for renewal. To see what our member experience would be with Tower, I decided to get a quote. I had been insured with Aon for over 8 years and expected that my insurance broker had arranged a competitive price for my house insurance. The annual renewal that I received from Aon for our house was $5,280.17 .
You can imagine how surprised I was when the Tower quote for the same level of cover was only $3,549.20 with an annual saving of $1,730.97 or almost 33%. And as this was before the new up to 10% HealthCarePlus Member Only discount. Imagine how much I could have saved over the last 8 years if I had been with Tower!
Aon Premium vs Tower:
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I am now in the process of moving my motor vehicle and contents insurance from Aon to Tower. I look forward to seeing how much more I can save and once done, I will again share the savings that I have made.
From Premium Savings to Stress-Free Claims
After changing my home policy to Tower in June this year I was very happy with the savings but the last thing on my mind was having to make a claim. Our house has been on the market and recently sold. As part of the purchaser’s due diligence, they requested a builders report two weeks prior to settlement.
As the house is just over 10 years old, we assumed that this would be a mere formality. All was looking good until the inspector identified moisture in the wall behind the shower and suddenly the sale was in jeopardy, and we were in a state of panic. I decided to cut into the gib and yes there was moisture we had a serious problem. We got a plumber in to fix the leak but still needed the moisture removed.
At 3.40pm that Friday I lodged an online claim with Tower via the My Tower portal but did not expect that it would be a claim. To my amazement I received a call from ‘Jae’ the moisture removal company that Tower uses 23 minutes after lodging the claim to book a site visit on the Monday morning. It would not have been 5 minutes later that I received a call from Tony Tower’s local claims accessor to schedule a visit on the Tuesday.
To my surprise and delight Tony confirmed that it was an insurance claim and from that time onwards Tower has taken over and coordinated the process. They had Jae bring in 2 large industrial dehumidifiers to dry the area. Knowing that we needed to move out of the house in less than 2 weeks Tower immediately got a builder on standby to repair and repaint once dry. Tony called me and asked for photos and was not happy that enough gib had been removed so got Jae to return to remove more gib.
After 4 days Jae again visited the house but were still not happy with the moisture content. They are now scheduled to return tomorrow and the following day the builder will be onsite to repair the walls and door frame. With settlement of the house sale happening at the end of the week both we and the purchaser have the comfort that the wall will be repaired before we leave and depending on the builder, they will either complete the painting this week or early next week.
So, thanks to Tower we have saved on the premiums, Tower has saved the sale of our house and Tower has saved us a lot of money by accepting the claim.
We’re Proud to Partner with Tower
John's recent experience reflects Tower’s commitment to going above and beyond for their policyholders. From swift claim handling to clear communication and proactive solutions, Tower turned a potentially stressful situation into a manageable one.
We are proud to partner with an organisation that shares our dedication to reliability, customer support, and delivering value when it matters most.
If you'd like to learn more about the Tower's offerings for HealthCarePlus Members, please click below.
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